Senior IT Product Manager

Role & Responsibilities

Define and drive the product vision, strategy, and roadmap in alignment with business objectives and customer needs.

Own the end-to-end product lifecycle, from ideation and requirements gathering to development, launch, and continuous improvement.

Conduct market research, competitive analysis, and customer discovery to identify market opportunities and product growth areas.

Collaborate with engineering, design, sales, marketing, operations, and customer success teams to deliver high-quality technology products.

Translate business requirements and customer feedback into clear product requirements, user stories, acceptance criteria, and functional specifications.

Prioritize product backlogs, features, and enhancements based on customer value, business impact, technical feasibility, and development effort.

Work closely with engineering teams to evaluate technical solutions, manage dependencies, address risks, and ensure timely product delivery.

Define product KPIs, OKRs, success metrics, and performance dashboards to measure adoption, engagement, retention, revenue, and customer satisfaction.

Use product analytics, customer insights, and A/B testing to validate hypotheses and drive data-informed product decisions.

Manage stakeholder expectations, communicate product roadmaps, and provide regular updates on progress, risks, and business outcomes.

Develop business cases, assess ROI, and support pricing, positioning, and go-to-market strategies.

Coordinate product launches, release planning, user acceptance testing, and post-launch performance reviews.

Identify opportunities to improve product usability, scalability, reliability, and operational efficiency.

Ensure alignment with security, privacy, compliance, and relevant technology standards.

Facilitate Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives, where applicable.

Mentor junior product managers and contribute to product management best practices, frameworks, and processes.

Preferred Candidate Profile

Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.

MBA or postgraduate qualification in Product Management, Business Administration, or Technology Management is an added advantage.

5 to 10 years of relevant experience in product management, IT product development, technology consulting, or business analysis, with demonstrated ownership of products or major features.

Proven ability to define product strategy, manage roadmaps, prioritize backlogs, and deliver products aligned with business objectives.

Strong understanding of software development lifecycle (SDLC), Agile/Scrum methodologies, and modern product development practices.

Experience translating customer and business needs into product requirements, user stories, functional specifications, and acceptance criteria.

Familiarity with technical concepts such as APIs, databases, cloud platforms, system integrations, and software architecture.

Proficiency with product management and collaboration tools such as Jira, Confluence, Figma, and product analytics platforms.

Strong analytical skills, including experience defining KPIs, tracking product metrics, interpreting user behavior, and making data-driven decisions.

Experience conducting market research, competitive benchmarking, customer interviews, and product usability assessments.

Demonstrated ability to collaborate with engineering, design, marketing, sales, and other cross-functional stakeholders.

Excellent communication, presentation, negotiation, and stakeholder management skills.

Strong problem-solving abilities, strategic thinking, and sound decision-making under uncertainty.

Ability to balance customer needs, business priorities, technical constraints, and delivery timelines.

Experience with product launches, go-to-market planning, roadmap communication, and post-launch optimization.

A track record of delivering measurable improvements in product adoption, customer satisfaction, revenue, retention, or operational efficiency.

Prior experience mentoring product teams or leading complex, cross-functional initiatives is highly desirable.

Relevant product management certifications, domain expertise, and experience working with SaaS, enterprise IT, B2B, or B2C products are advantageous.