Quality Audit & Inspection Specialist

About the Role

The Quality Audit & Inspection Specialist is responsible for conducting operational quality audits and safety inspections across dark stores, warehouses, and last-mile delivery operations. The role ensures compliance with established operational procedures, product handling and storage standards, food safety requirements where applicable, and delivery service standards. The specialist will identify operational risks and process deviations, document findings, coordinate corrective actions with relevant teams, and drive continuous improvements to ensure operational efficiency, product quality, and safety across the entire fulfillment chain.

Key Responsibilities

Conduct regular quality audits and safety inspections across dark stores, warehouses, and last-mile delivery operations to ensure compliance with established operational standards and procedures.

Inspect warehouse and dark store operations, including goods receiving, storage, inventory management, order picking, packing, dispatch, and product handling, to identify quality issues and operational risks.

Monitor product storage conditions and handling practices across refrigerated, frozen, and ambient categories to ensure compliance with applicable quality and safety requirements.

Inspect last-mile delivery processes, including order handover, rider compliance, delivery handling, and product condition upon dispatch, to identify service quality issues and potential risks.

Accurately document audit findings, inspection results, and operational abnormalities, ensuring the integrity and reliability of all inspection records.

Maintain a thorough understanding of audit criteria, inspection checklists, safety requirements, and operational standards across all areas of responsibility.

Conduct special audits and targeted inspections in response to recurring quality issues, operational incidents, safety concerns, or specific business requirements.

Analyze inspection findings, identify recurring issues and root causes, and prepare reports highlighting non-compliance, operational risks, and improvement opportunities.

Coordinate with warehouse, dark store, last-mile, and other relevant operational teams to implement corrective and preventive actions and ensure timely resolution of identified issues.

Follow up on corrective actions, verify their effectiveness, and ensure that repeated violations or process deviations are addressed appropriately.

Recommend improvements to operational processes, inspection procedures, and quality standards based on audit findings and operational performance trends.

Support the continuous improvement of quality, safety, and operational compliance across the end-to-end fulfillment chain.

Job Requirements

Previous experience in retail operations, quality assurance, operational auditing, warehouse management, or last-mile delivery operations.

Good understanding of dark store and warehouse operations, including goods receiving, storage, inventory control, picking, packing, and dispatch.

Knowledge of last-mile delivery processes and the operational standards required to maintain delivery quality, product integrity, and rider compliance.

Understanding of product characteristics and storage requirements across refrigerated, frozen, and ambient categories.

Strong English communication, reporting, and coordination skills, with the ability to work effectively with cross-functional teams and drive improvements related to quality issues.

Valid driving license and ability to travel between dark stores, warehouses, and other operational sites as required.

Proficiency in using inspection systems, audit checklists, reporting forms, and standard office software.

Strong analytical and problem-solving skills, with the ability to identify operational abnormalities, investigate root causes, and recommend effective corrective actions.

High levels of integrity, accountability, and attention to detail, ensuring accurate reporting and consistent application of audit standards.

Ability to work independently, manage multiple inspection activities, and follow up on corrective actions to ensure sustainable improvements.