Job Opportunity _ OPManager/ ManageEngine Consultant _ Chennai

Job Description Tools Administrator

Position: Tools Administrator

Primary Skill: Zoho/ManageEngine OpManager

Secondary Skill: Endpoint Central

Experience: 4+ years

Location: Chennai

Domain: IT Infrastructure / Enterprise / Banking

Role Overview

We are looking for an experienced Tools Administrator responsible for administration, configuration, monitoring, maintenance, troubleshooting, and optimization of enterprise IT management tools. The candidate will have strong hands-on expertise in OpManager as the primary skill and working knowledge of Endpoint Central for endpoint management, patching, software deployment, and compliance.

The role involves working closely with Infrastructure, Network, Server, Database, Security, Service Desk, and Application teams to ensure effective monitoring, proactive alert management, infrastructure availability, and endpoint compliance.

Key Responsibilities

OpManager Primary Skill

Install, configure, administer and maintain OpManager monitoring infrastructure.

Configure monitoring for:

Windows and Linux servers

Network devices – routers, switches, firewalls

VMware/virtualization infrastructure

Storage and other infrastructure components

URLs, services, ports and applications

Configure and maintain:

Device templates

Performance monitors

Thresholds

Availability monitoring

Notifications and escalation policies

Business views and dashboards

Monitor CPU, memory, disk, filesystem, network, process and service utilization.

Develop and maintain custom monitors and monitoring templates based on infrastructure requirements.

Analyze monitoring alerts and eliminate false positives.

Implement alert correlation and event suppression where applicable.

Configure email/SMS/notification-based alerting and escalation.

Integrate OpManager with ITSM or other ticketing platforms.

Support API-based integrations and automation.

Develop operational dashboards and management reports.

Perform capacity and trend analysis using monitoring data.

Troubleshoot monitoring failures, agent/connectivity issues and polling problems.

Perform OpManager upgrades, patches, backup and restoration activities.

Maintain OpManager architecture, database and application health.

Participate in major incident troubleshooting using OpManager monitoring data.

Ensure monitoring coverage for newly onboarded infrastructure.

Endpoint Central – Secondary Skill

Administer ManageEngine Endpoint Central.

Manage Windows/Linux endpoint inventory and device discovery.

Configure and manage:

Patch management

Software deployment

Application installation/uninstallation

Configuration policies

Remote troubleshooting

Endpoint compliance

Create and manage patch deployment policies.

Schedule monthly security/OS patching activities.

Monitor patch compliance and remediation status.

Troubleshoot failed patch deployments.

Prepare patch compliance reports for management/audit requirements.

Manage software packages and deployment configurations.

Support endpoint hardening and configuration compliance.

Assist Security teams with vulnerability remediation.

Support OS/software upgrade activities.

Reporting & Governance

Prepare daily/weekly/monthly monitoring reports.

Generate infrastructure availability and performance reports.

Prepare:

Availability reports

Alert reports

Capacity reports

Patch compliance reports

Endpoint compliance reports

SLA/KPI reports

Support internal, customer and regulatory audits.

Maintain evidence for tool configuration, patching and monitoring compliance.

Review and improve monitoring KPIs and operational dashboards.