Freight forwarding Specialist
PROVEN · Riyadh, Saudi Arabia
About this role
ABOUT THE JOB
Position Title: Air / Ocean CSP and ADP – Specialist
Location: Saudi Arabia
Type: Full-time
ABOUT PROVEN
Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
ABOUT THE CLIENT
A leading global logistics provider delivering end-to-end freight forwarding solutions across air, sea, and land. The company supports businesses with efficient, reliable, and customized logistics services worldwide.
ABOUT THE ROLE / ROLE OVERVIEW
Our client is looking for Operations and Customer Service Specialist, who will be responsible for the perfect execution of shipments in his/her area of responsibility. They will support the customer, sales and network with outstanding support and guidance whilst ensuring they undertake their shipments in line with all processes and policies to ensure a successful result.
KEY RESPONSIBILITIES
Export Operations
Arrange collection from the pick-up point
Request necessary documentation to facilitate export
Book shipments with carriers / airlines
Prepare export documentation (BL / AWB)
Coordinate with handling agents
Manage or oversee customs clearance
Handle and resolve any unforeseen export issues
Send pre-alerts upon shipment departure
Invoice destination offices or customers
Accrue all relevant costs on the job file
Manage vendor invoices through batch flow
Ensure vendor statements are properly maintained
Monitor shipments through to destination
Provide updates on delays
Import Operations
Receive inbound pre-alerts
Schedule deliveries
Coordinate with consignees and obtain required information for import
Manage or oversee inbound customs clearance
Release BL, prepare documents and handover DO to customer
Keep customers updated throughout the process
Obtain Proof of Delivery (POD)
Invoice origin offices or customers
Accrue all relevant costs on the job file
Manage vendor invoices through batch flow
Ensure vendor statements are properly maintained
General Responsibilities
Maintain accurate and complete data in the operating system AS400
Follow SOPs / IOPs and communicate processes with agents and vendors
Monitor and manage KPIs
Follow up on quotes and pricing requests
Identify potential business opportunities and share with Sales
REQUIREMENTS
Education / Qualification
Bachelor’s Degree in a relevant discipline
Experience
Extensive knowledge of ocean and air import / export procedures
Prior experience in a freight forwarding company is mandatory
Skills
Good administrative and communication skills
Good time management and problem-solving skills
Results-driven professional with strong attention to detail