Application Support Analyst - IT

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking an Application Support Analyst to join our IT Administration Team.

Responsibilities

The primary duties and responsibilities of this role are:

Provide on-call support for business process owners

Oversee problem management process to ensure maximum system uptime

Communicate regularly with business owners about service-related issues

Work hands-on to ensure incidents and service outages are resolved in a timely manner

Perform level 3 technical troubleshooting for all assigned services

Collaborate with development, first- and second-level support, and engineering teams to design and refine processes, procedures, and delivery mechanisms

Coordinate activities related to minor technology projects for an assigned business unit

Monitor maintenance activities, ensuring the quality and integrity of the systems

Understand how to leverage applications for competitive advantage

Oversee all aspects of assigned services, from the systems used to access each service to the back-end servers, and collaborate with multiple IT departments to maintain the required system uptime

Proactive communication with business owners regarding all aspects of their technology requests

Participate in testing basic system functionality before handing the system over to the business for further testing

Coordinate activities related to minor project deliverables

Create and maintain support documentation

Ensure that system and issue documentation is available, accurate, and up to date

Assist users in gathering and documenting requirements

On-call system support as necessary

Participate in lab tests and simulations to identify problems and test fixes, patches, and upgrades

Assist in project management activities, including task tracking, timeline monitoring, and status reporting.

About You

The ideal candidate for this position will have the following experience and qualifications:

Hands-on experience supporting Windows-based enterprise application environments

Knowledge of Windows Server environments, IIS, and SQL Server

Skilled at managing multiple priorities

Ability to resolve problems quickly and thoroughly

Demonstrated ability to gather requirements and perform analysis

Excellent verbal and written communication skills, with a strong team orientation

Demonstrated ability to lead, follow direction, and collaborate effectively

Demonstrated ability to work independently with minimal supervision

A team player

A desire to learn

A bachelor’s degree in computer science, business administration, engineering, or a related discipline with an information technology focus is preferred; relevant technology certifications are an advantage

Two to four years of progressively responsible, broad-based information systems and business experience is preferred. Experience in software support, including application troubleshooting and testing, is highly desirable, ideally combined with two or more years of customer service experience

At least one year of business-unit experience, with a demonstrated sensitivity and commitment to solving business problems

Strong communication and customer service skills

Strong technical skills, including knowledge of application development and support methodologies

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.