System Administrator
International Turnkey Systems - ITS
Role:Key Responsibilities
Respond to and resolve end-user inquiries, incidents, and service requests through ManageEngine and other support platforms.
Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
Provide support for desktops, laptops, printers, scanners, and other peripherals.
Install, configure, and maintain Windows operating systems and business applications.
Perform software installations, updates, upgrades, and patch management.
Administer and maintain Microsoft infrastructure services, including: Active Directory (AD), Microsoft Entra ID (Azure AD), Entra ID Connect Sync Server, ADFS, Exchange Online, Microsoft 365 Services
Monitor system performance, availability, and capacity utilization.
Analyze logs, alerts, and performance metrics to proactively identify and resolve issues.
Manage server operating systems and endpoint environments.
Manage Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions.
Configure and maintain SAML integrations with enterprise applications.
Manage digital certificates and certificate lifecycle processes.
Support Data Loss Prevention (DLP) and compliance initiatives.
Assist in vulnerability remediation, security hardening, and security best practices implementation.
Monitor and support Microsoft Defender and endpoint security controls.
Qualifications & Experience
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
5 years of experience in System Administration, IT Infrastructure Support, or a similar role.
Experience supporting enterprise Microsoft environments and end-user computing services.
Proven experience in server administration, cloud technologies, and technical troubleshooting.
Technical Skills
Microsoft Windows Server Administration
Active Directory, Entra ID, and ADFS
Microsoft 365 Administration
Exchange Online
SharePoint Online
Microsoft Teams
Microsoft Intune
Microsoft Defender for Endpoint
Microsoft Azure Administration
SQL Server Administration (basic to intermediate)
Endpoint Management and Patch Management
Backup and Recovery Solutions
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Routing, Switching)
SSO, MFA, and SAML Integration
DLP and Security Compliance
Azure Application Proxy / Reverse Proxy Technologies
Preferred Certifications
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Microsoft Certified: Security Operations Analyst (SC-200)
ITIL Foundation Certification
CompTIA Network+
CompTIA Security+
