SR. SPECIALIST- WMS SUPPORT
GWC | Official
Role:Job Purpose
To provide expert application support, functional training, and system administration for GWC's Infor 11 WMS on-premise platform across 34 warehouse locations, ensuring high system availability, operational adoption, and effective feature delivery in alignment with GWC's logistics technology strategy. The Senior WMS Support Specialist is a primarily operational role with growing influence over feature delivery and system roadmap decisions.
This is a hands-on technical position requiring specific expertise in Infor WMS 11 configuration, portal administration, and system support.
Roles And Responsibilities
WMS Application Support
Support Vision Picking functionality and resolve end-user queries and configuration issues
Resolve OMS support requests and investigate data corrections caused by operational processes
Manage daily WMS service tickets across 34 warehouse locations via the service ticketing platform
Handle system-disruption incidents and coordinate rapid restoration with minimal operational impact
System Administration & Maintenance
Administer Infor Portal, manage system data archiving, and maintain billing-cycle health
Execute Infor WMS upgrade activities including planning, testing, and coordinated deployment
Perform backend updates, database patching, and application patching on Infor 11 WMS on-premise
Coordinate with the Infor WMS vendor on bug resolution, product enhancements, and support escalations
WMS Configuration & Feature Rollout
Execute UAT for new integrations and features onboarded to the WMS platform
Roll out WMS features and enhancements to warehouse operations across all active sites
Configure new warehouse setups in Infor 11 WMS, including location, workflow, and client parameters
Administer and configure batch picking, bulk upload, MSO, labeling, expiry-report suppression, and NCR validation
Client Reporting & Portal Support
Set up client portals within the WMS as part of new client onboarding activities
Develop and maintain client-facing operational reports and WMS reporting dashboards
Training & Functional Support
Deliver functional support and training to operations staff on Infor 11 WMS features and configuration
Document system configurations, feature releases, and operational procedures for knowledge management
Interface & Integration Coordination
Coordinate with the Boomi integration team on migration planning, timelines, and impact assessments
Liaise with the integration team to triage and resolve interface-related WMS issues affecting operations
Document and maintain the inventory of legacy Ramp interfaces pending migration to the Boomi platform
Continuous Improvement
Identify WMS process inefficiencies and propose system or configuration improvements
Track and report on enhancement pipeline progress and feature adoption metrics across warehouse sites
Engage warehouse operations stakeholders to gather enhancement requirements and translate into system change requests
Minimum Requirements
Minimum 5 years of experience in WMS application administration, support, or implementation, with at least 3 years hands-on experience on Infor WMS 10 or 11 in an on-premise environment.
Experience managing WMS operations across multiple warehouse sites is required.
This role requires a self-driven professional capable of managing a high-volume service ticket queue, coordinating vendor escalations, and delivering functional training — all without direct supervisory authority. Strong collaboration skills and the ability to prioritize under pressure are essential for driving adoption and continuous improvement across a distributed warehouse network.
Infor WMS certification or equivalent vendor-accredited WMS training
ITIL Foundation certification or equivalent service management framework
Bachelor's degree in Information Technology, Computer Science, or a related field.
