Outlet Manager
IHG Hotels & Resorts
Role:About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As an Outlet Manager, you will be responsible for overseeing the daily operations of your designated Food & Beverage outlet, ensuring exceptional service standards and memorable dining experiences for our guests. You will lead and develop your team, drive revenue opportunities, and maintain operational excellence while ensuring the outlet's financial success and compliance with hotel standards.
Key Responsibilities
Oversee the day-to-day operations of the outlet, ensuring smooth and efficient service delivery.
Lead, train, coach, and develop team members, fostering a positive and high-performing working environment.
Manage staffing requirements, work schedules, and team performance to meet business demands.
Ensure the highest standards of food and beverage quality, service, presentation, and guest satisfaction.
Build strong relationships with guests, anticipating their needs and handling feedback and complaints professionally.
Develop and implement strategies to maximize revenue, profitability, and operational efficiency.
Manage outlet budgets, monitor expenses, and control food, beverage, and labor costs.
Collaborate with the culinary and marketing teams to develop innovative menus, promotions, and dining experiences.
Oversee inventory management, stock control, and purchasing procedures to minimize waste.
Monitor market trends and competitor activities to identify opportunities for business growth.
Ensure all outlet facilities and equipment are well maintained and operational.
Ensure compliance with health, safety, hygiene, and food safety regulations, as well as hotel policies and brand standards.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
Proven experience as an Outlet Manager, Restaurant Manager, or similar Food & Beverage leadership role within a luxury hotel or high-end restaurant.
Strong knowledge of food and beverage operations and luxury hospitality service standards.
Excellent leadership and people management skills with the ability to motivate and develop a diverse team.
Strong financial and commercial awareness, including budgeting, cost control, and revenue management.
A passion for delivering exceptional guest experiences and personalized service.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational skills and the ability to work effectively in a fast-paced environment.
Good knowledge of food safety, hygiene, and HACCP standards.
A proactive and innovative approach to driving business performance and guest satisfaction.
A degree or professional qualification in Hospitality Management, Business Administration, or a related field is preferred.
Fluency in English is essential; additional languages are an advantage.
Flexibility to work various shifts, including weekends and public holidays.
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.