Network, Infrastructure & Security Engineer
iConnect IT Business Solutions DMCC
Role:We are seeking a technically strong and customer-focused Network, Infrastructure & Security Engineer to join our team in Dubai, UAE. You will provide hands-on implementation, administration, monitoring, troubleshooting, incident resolution and preventive maintenance across enterprise backup, networking, security, Microsoft 365, cloud and SOC/SIEM environments.
Important: Preference will be given to candidates currently based in the UAE who can join immediately or at short notice.
ResponsibilitiesBackup, Recovery & Data Protection
Install, configure, administer, monitor and troubleshoot Veritas NetBackup, Veritas InfoScale, Veritas Enterprise Vault, Veritas DLO, Veritas Backup Exec, Veeam Backup & Replication and Acronis Backup / Cyber Protect.
Manage backup policies, schedules, retention, repositories, alerts, reporting, replication and recovery testing for physical, virtual, application and cloud workloads.
Troubleshoot failed backups, restore issues, storage and connectivity problems, performance bottlenecks and tape/NAS/cloud repository issues.
Apply RPO, RTO, encryption, immutability, retention, disaster recovery and business-continuity principles.
Network Infrastructure & Security
Configure, maintain and troubleshoot LAN, WAN, routers, switches, wireless networks, VPNs, firewalls and network security devices.
Support VLANs, trunking, STP/RSTP, routing, NAT, ACLs, DNS, DHCP, SNMP, high availability and TCP/IP troubleshooting.
Administer Fortinet FortiGate and Palo Alto Networks security controls, including firewall policies, NAT, SSL/IPsec VPN, IPS, web/application filtering, segmentation and traffic-log analysis.
Support network upgrades, migrations, firmware updates, configuration backup, performance analysis and hardware replacement.
Network Access Control
Support NAC capabilities including device profiling, 802.1X, RADIUS, endpoint posture, guest access, VLAN assignment, BYOD access and network segmentation.
Experience with FortiNAC, Cisco ISE or equivalent NAC platforms is preferred.
Microsoft 365 & Cloud Infrastructure
Administer Microsoft 365 services including Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, licensing, MFA, Conditional Access, identity and basic Microsoft Intune / Defender capabilities.
Support Microsoft Azure services including Virtual Machines, Virtual Networks, Network Security Groups, Storage, VPN Gateway, Azure Backup, Azure Site Recovery, Azure Monitor and hybrid connectivity.
Provide working support for AWS services including Amazon EC2, VPC, IAM, S3, Security Groups, backup, monitoring and cloud networking.
SOC & SIEM Support
Monitor and triage security alerts, review firewall, server, endpoint, authentication and cloud logs, and escalate incidents according to established procedures.
Support log collection, correlation, alerting, dashboards, incident investigation, remediation and reporting in platforms such as Microsoft Sentinel, FortiSIEM, Splunk, IBM QRadar or equivalent.
Infrastructure Operations & Customer Support
Provide L2/L3 support, manage incidents and service requests within agreed SLAs, conduct root-cause analysis and coordinate with OEM/vendor support teams.
Perform infrastructure health checks, preventive maintenance, patching, firmware upgrades, planned changes and disaster-recovery exercises.
Maintain accurate network diagrams, configurations, asset records, incident reports, knowledge articles and customer-facing status updates.
Requirements
Bachelor's degree or diploma in Computer Science, Information Technology, Networking, Cybersecurity or a related discipline.
Minimum 3 years of relevant hands-on experience in network, infrastructure, backup, cloud or security support.
Strong understanding of TCP/IP, routing, switching, firewalls, VPNs, backup/recovery and enterprise troubleshooting.
Working experience with Microsoft 365 and exposure to Microsoft Azure and AWS environments.
Basic-to-intermediate understanding of SOC operations, SIEM, security monitoring and incident escalation.
Ability to manage multiple incidents and priorities, communicate clearly with customers and document technical work accurately.
Key Competencies
Strong troubleshooting and root-cause analysis
Customer-focused ownership through resolution
Ability to work independently and within cross-functional teams
Good documentation and change-management discipline
Ability to perform under pressure during priority incidents
Commitment to security best practices and continuous learning
QualificationsPreferred Certifications
Fortinet Certified Professional (FCP) or relevant Fortinet certification
Palo Alto Networks PCNSE
Cisco CCNA / CCNP
Microsoft Certified: Azure Administrator Associate or Azure Network Engineer Associate
Microsoft 365 or Microsoft Security certification
AWS Certified Solutions Architect - Associate
Veeam Certified Engineer (VMCE)
Relevant Veritas NetBackup or Acronis certification
CompTIA Network+ / Security+
Preferred Candidate Profile
Preference will be given to candidates with 3-6 years of experience in a system integrator, managed service provider (MSP), IT infrastructure provider or enterprise support environment. The ideal candidate will have broad hands-on exposure across backup and data protection, Fortinet/Palo Alto security, networking, Microsoft 365, Azure/AWS, NAC and SOC/SIEM operations.
Joining Requirement: Immediate joiners and candidates available at short notice will be prioritized. The role is based in Dubai, UAE.
