Key Account Manager
TruKKer
Role:TruKKer is hiring a Key Account Executive/ Manager in Dammam to own and grow strategic enterprise relationships across the Kingdom of Saudi Arabia. This is a frontline commercial role focused on retaining, deepening, and expanding TruKKer's existing book of high-value B2B accounts across FTL, and cross-border GCC corridors.
You will be the day-to-day face of TruKKer for assigned key accounts — building strong, trust-based relationships with shippers, ensuring service excellence, identifying growth opportunities, and driving incremental revenue from your portfolio. The role suits a commercially sharp, customer-obsessed professional with strong logistics acumen, sharp execution skills, and the hunger to convert relationships into measurable business outcomes.
Key Responsibilities
Own a portfolio of assigned enterprise key accounts across Dammam, KSA — full lifecycle ownership from onboarding to renewal.
Drive revenue and gross margin growth from existing accounts through upselling, cross-selling, and lane expansion.
Build account-specific growth plans with clear monthly and quarterly revenue targets, and execute against them.
Be the single point of contact for assigned clients — building deep, multi-level relationships with Supply Chain Heads, Logistics Managers, and Procurement teams.
Conduct regular client review meetings (weekly / monthly / quarterly) covering performance, service improvements, and growth opportunities.
Handle daily commercial activities — quotations, rate negotiations, contract renewals, RFQ responses, and tender submissions.
Negotiate commercial terms that balance revenue growth with margin discipline, in coordination with the central pricing team.
Coordinate closely with Operations, Network Planning, and Customer Service to ensure flawless execution on every load.
Resolve operational and service issues quickly — delays, claims, documentation gaps, payment disputes — and pre-empt issues before they escalate.
Track service KPIs (on-time pickup, on-time delivery, POD turnaround, claims ratio) for assigned accounts and drive continuous improvement.
Track payment collections in coordination with Finance to ensure healthy DSO across the account portfolio.
Maintain accurate CRM hygiene and pipeline discipline — opportunities, forecasts, stage progression, and weekly / monthly reporting to leadership.
Track competitor activity and gather market intelligence within assigned accounts; bring insights back to leadership and the pricing team to unlock white-space opportunities.
Ideal Candidate Profile
Customer-first, commercially sharp, target-oriented account manager who thrives on building relationships AND closing business.
Already operating in the KSA logistics or supply chain ecosystem — knows shippers, knows the lanes, knows the market.
High-ownership operator — doesn't drop the ball, doesn't wait for direction, doesn't blame others.
Strong execution discipline — every deal closed, every issue resolved, every client review delivered on time.
Comfortable in a digital-first, fast-paced startup environment where things move quickly and accountability is high.
Ambitious — sees this role as a launchpad to senior commercial leadership at TruKKer.
What Success Looks Like in 12 Months
Account portfolio revenue grown by 30–40% YoY through wallet-share expansion.
Net retention of all assigned key accounts maintained at 95%+.
New lanes / new BUs unlocked within at least 50% of assigned accounts.
Client NPS / CSAT improved measurably across the portfolio.
Pipeline and CRM hygiene maintained at 95%+ accuracy through the year.
About us - TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.
Since our inception in 2016, we have grown aggressively and have ~75,000 trucks inducted on our platform, catering to ~1,200+ enterprise clients seamlessly with an annual revenue of ~300+ million USD. With our business proposition, we bring smiles onto the faces of ~1,600 drivers daily.
We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.
We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO’s hustle & contribution was captured on the cover page of Forbes magazine.
With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:
We received the coveted ‘GREAT PLACE TO WORK CERTFICATION’ for four countries – KSA, UAE, OMAN & TURKEY.
We also got ‘BEST WORKPLACES' Award for TruKKer Arabia’.
DISPERZ one of the leading Training & Development platform awarded us as ‘Top Innovative L&D Strategy.’
Economic Times, the second largest business newspaper & media platform awarded us for ‘Exceptional Employee Experience Award.’
We won CULTIMATE’s – 'BEST EMPLOYER BRAND AWARD'
All these awards define TruKKer as a startup with ‘REAL HUSTLE’ and complement our ‘People Oriented Culture’ and commitment for ‘Workplace Excellence’.
Our Vision: To be the most reliable partner in the freight ecosystem powered by technology & sustainability.
Our Mission: To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.
Our Values:
Carry TruKKer’s Passion and Hunger in Heart.
Always Keeping the customer first.
Respect for accountability.
Honor diversity and inclusion.
Always being cost-effective.
Hustle with honesty.
What we have for you on board.
Competitive salary and benefits package.
Opportunity to work in a dynamic and fast-growing industry.
Play a key role in shaping the success of the company in the Middle East region.
Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
Embark on our thrilling IPO journey, shaping the future of Logistics.
Diverse and inclusive work environment.
