IT Administrator.Information Technology
Gulf Drilling International
Role:JOB OBJECTIVE
To provide first-line IT support services for GDI users by supporting end-user devices, enterprise applications, Microsoft 365 services, and standard IT equipment to ensure efficient day-to-day IT operations and timely resolution of user technical issues in accordance with approved IT procedures and service standards.
Minimum Qualifications:
Diploma or bachelor’s degree in computer science, Information Technology, or a related discipline from an internationally recognized university or relevant proven experience.
Minimum Experience:
Minimum of 3 years of experience in IT help desk, technical support, or end-user support functions within a structured IT environment, preferably in the drilling or oil and gas sectors.
Job-Specific Skills (Generic / Technical):
Good understanding of IT service management processes including incident handling, service requests, and escalation procedures.
Good knowledge of Microsoft Windows operating systems, Microsoft 365 applications, Outlook, Teams, OneDrive, SharePoint, Microsoft Office applications, and standard IT support tools.
Practical troubleshooting skills related to desktop hardware, software applications, printers, peripherals, and user connectivity issues.
Ability to install, configure, and maintain end-user devices, approved software, and standard IT equipment under supervision.
Good understanding of IT asset handling, inventory tracking, and operational support procedures.
Effective communication and user support skills with the ability to interact professionally with users and IT personnel.
Ability to prepare basic support documentation, service records, and operational reports.
Strong teamwork, coordination, and customer service orientation within a structured IT support environment.
Language proficiency: English (required).