Information & Technology (IT) Specialist
Rixos Hotels
Role:Company Description
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.
Job Description
IT Specialist
The IT Specialist is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of technology systems across hotel, waterpark, and associated facilities. The role supports hospitality applications, guest-facing technologies, business systems, and operational technology to ensure uninterrupted business operations and an excellent guest experience.
Key ResponsibilitiesQualifications
IT Technical Support & Operations
Provide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.
Troubleshoot hardware, software, network, and system-related issues.
Support end users, operational departments, management, and guest-facing technology.
Ensure timely resolution of incidents and service requests.
Hospitality & Theme Park Applications
Support hotel applications such as PMS, POS, payment systems, guest services, and other hospitality applications.
Support theme park systems including ticketing, access control, lockers, kiosks, POS, and guest experience technologies.
Coordinate with application vendors for troubleshooting, maintenance, and system updates.
Assist with system configuration, testing, upgrades, and implementation activities.
Infrastructure & Network Support
Support servers, workstations, printers, Wi-Fi, LAN, WAN, and network infrastructure.
Monitor system performance, connectivity, and availability.
Assist with backup, recovery, patching, and infrastructure maintenance.
Support user accounts, permissions, and access management.
Guest Technology & Digital Experience
Maintain guest-facing IT services including Wi-Fi, digital kiosks, IPTV, and internet connectivity.
Support technology solutions that enhance the guest journey.
Ensure reliable operation of technology across hotel rooms, public areas, restaurants, attractions, and park facilities.
IT Security & Compliance
Follow IT security policies, procedures, and compliance requirements.
Maintain appropriate access controls and user permissions.
Support antivirus, endpoint security, system patching, and security monitoring.
Ensure proper handling of IT assets and confidential information.
Preventive Maintenance & Asset Management
Perform regular preventive maintenance of IT equipment and systems.
Maintain accurate IT inventory and asset records.
Monitor equipment lifecycle and identify hardware replacement requirements.
Coordinate repairs, warranty claims, and vendor service visits.
Projects & Continuous Improvement
Participate in IT projects, system implementations, upgrades, and pre-opening activities.
Assist in testing and deployment of new technology solutions.
Identify opportunities to improve IT service delivery and operational efficiency.
Prepare technical documentation, SOPs, and support procedures.
Qualifications & Experience
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
2–4 years of experience in IT support or IT operations.
Experience in hotel, theme park, waterpark, or hospitality environments is preferred.
Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.
Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.
Strong troubleshooting, communication, and customer service skills.
Additional Information
Key Competencies
Technical troubleshooting and problem-solving
Guest-focused service mindset
Communication and teamwork
Time management and prioritization
Attention to detail
Ability to work under pressure
Flexibility to support operational requirements, including shifts, weekends, and public holidays
Performance Indicators (KPIs)
IT incident resolution time
IT service availability and operational uptime
End-user satisfaction
Compliance with IT policies and procedures
Preventive maintenance completion
Accuracy of IT asset inventory
Reduction in recurring IT issues