Field Service Rep
Nalco Water, An Ecolab Company
Role:Field Service Representative
Ecolab Company has an immediate need for a Field Service Representative in our Energy Services group.If you are a passionate technical professional that likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary and benefits. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed upon contractual services in your assigned accounts, and providing customers with problem solving support. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.
What’s In It For You
Flexible, independent work environment where you will manage a monthly schedule
Access to best in class resources, tools, and technology
Grow your income as you drive growth
Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
Assist Sales Representatives with plant surveys of prospective customers
Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
Actively support Nalco Champion innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
Possible travel within assigned sales territory
Responsible for coordination and technical troubleshooting jobs
Minimum Qualifications
Technical Degree or High School Diploma with industry experience
25% overnight travel required to support sales territory
Must have a valid Driver’s License and acceptable Motor Vehicle Record
No immigration sponsorship offered for this role
Physical Demands
Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high.
Preferred Qualifications
Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial), or Life Sciences (Biology, Chemistry, etc.)
1+years of successful technical sales or field sales support experience
1+ years of experience directly related to well service stimulation business preferred
Experience in oil and gas industry preferred
Previous Refinery/Petrochemical experience
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems
High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
History of working in a field that required autonomy and self-motivation
Prior experience that required excellent communication skills
Prior experience that required excellent organizational skills
Account leadership experience that includes calling on multilevel plant or facilities management to accomplish company goals
Prior experience that demonstrates a strong work ethic and ability to multitask
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
