Customer Manager
DHL Global Forwarding
Role:Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Customer Manager in Muscat, Oman.
Join us in connecting people and improving lives!
In this Customer Manager position
Contribute to development of customer service strategy in line with country level strategy, business objectives, guidelines and policies
Draft and ensure delivery of operational plans, measures and budgets to achieve defined results
Ensure high impact customer service initiatives and activities across the defined geographic / business area
Monitor cost and effectiveness of initiatives to prioritize spending and resource allocation
Share customer service related input for business decisions and programs
Design customer service programs, processes and policies to meet business objectives and protect customer relationships and public reputation
Ensure implementation of systems, standards, targets and customer feedback mechanisms to monitor customer service performance
Monitor customer service inquiries, coordinate and resolve escalated customer complaints/ issues
Encourage use of global/ regional customer service technologies and processes
Implement best in class customer service management practices and knowledge sharing
Cooperate with senior executives, particularly in marketing and sales to integrate customer service strategies and initiatives and align with business objectives
Now, here is what we need from you!
Bachelor’s Degree or equivalent experience/qualification
More than 6 years of work experience
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than :30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
