Branch Manager
STAR WORLD GROUP (SWG)
Role:Company Description Star World Group (SWG) Bahrain is a trusted technology retail and distribution company that has been serving individuals, businesses, and institutions across the Kingdom for over 24 years. With 10 branches and headquarters in Manama, SWG offers a wide range of technology products, including IT solutions, mobile accessories, gaming products, CCTV systems, POS solutions, and business technology services. The company combines strong retail operations with robust B2B capabilities to support corporate clients, educational institutions, and government organizations with reliable products and professional service. SWG is committed to making technology accessible and affordable, while delivering exceptional customer experiences driven by quality, innovation, and long-term partnerships. Continuous investment in operational excellence, digital transformation, and customer-centric solutions keeps SWG at the forefront of Bahrain’s technology and retail industry.
Role Description The Branch Manager is responsible for leading day-to-day operations of a STAR WORLD GROUP branch in Manama AND Gudaibiya in a full-time, on-site capacity. This role oversees branch performance, including sales, customer service, inventory management, and compliance with company policies and standards. The Branch Manager supervises and develops branch staff, sets clear targets, and ensures a positive, customer-focused environment that reflects SWG’s commitment to quality and innovation. Daily activities include monitoring key performance indicators, coordinating with head office and B2B teams, managing vendor relationships, and implementing promotional activities to drive revenue and growth. The role also involves resolving operational issues, optimizing workflows, and ensuring that technology products and services are delivered efficiently and professionally to all customers.
Qualifications
Branch and retail operations management skills, including experience overseeing daily store activities, inventory control, and cash handling.
Sales and business development capabilities, with a track record in achieving revenue targets, upselling technology products, and supporting B2B and corporate clients.
Customer service and relationship management skills, with the ability to handle escalations, ensure service excellence, and build long-term customer loyalty.
Team leadership and people management experience, including recruiting, training, mentoring, and performance management of branch staff.
Basic understanding of technology products and solutions (IT hardware, mobile accessories, gaming, CCTV, POS systems) and willingness to learn product portfolios.
Strong analytical and problem-solving skills, with the ability to interpret sales reports, KPIs, and operational data to drive continuous improvement.
Effective communication and interpersonal skills, with proficiency in English; Arabic language skills are an advantage.
Ability to work on-site in Manama, manage multiple priorities, and maintain high standards of professionalism and integrity.
Relevant experience in retail, technology distribution, or corporate sales; prior branch or store
