Bank Digital Product Sales Manager/Bank Branch Counter Manager
Corps des jeunes contre le paludisme et les maladies tropicales négligées du Togo
Role:Position Overview
We are seeking a motivated and experienced Bank Digital Product Sales Manager / Bank Branch Counter Manager to oversee digital banking sales activities and daily branch counter operations. The successful candidate will be responsible for promoting banking products, developing customer relationships, managing frontline service teams, and ensuring efficient branch operations while achieving business growth and customer satisfaction targets.
Key Responsibilities
Develop and execute sales strategies to promote digital banking products, mobile banking services, payment solutions, and financial products.
Identify new business opportunities and acquire customers to achieve individual and branch sales targets.
Oversee daily bank counter operations, ensuring accurate transactions and efficient customer service.
Supervise and support counter staff to maintain service quality and operational productivity.
Build strong customer relationships and recommend suitable banking products based on customer needs.
Monitor sales performance, prepare business reports, and identify opportunities to improve branch profitability.
Handle customer enquiries, complaints, and service-related issues professionally.
Ensure all banking activities comply with internal policies, regulatory requirements, and risk management procedures.
Requirements
Bachelor's Degree or Diploma in Banking, Finance, Business Administration, Marketing, or a related field.
Relevant experience in banking operations, digital banking sales, financial services, or branch management.
Good knowledge of banking products, digital payment solutions, and customer service procedures.
Strong sales, negotiation, and customer relationship management skills.
Leadership and team management abilities with a focus on achieving business targets.
Good understanding of banking compliance, operational risk, and financial regulations.
Excellent communication, problem-solving, and interpersonal skills.
Customer-oriented, responsible, and able to work effectively in a fast-paced banking environment.